At R2PBet, we take your privacy seriously — not as a formality, but as a core part of our commitment to fair and secure online gaming. This Privacy Overview explains how we handle your personal information: from collection to protection, from your first visit to the day you close your account. All procedures comply with current data protection laws applicable in the UK and globally.
By continuing to use R2PBet’s services, you acknowledge and accept the principles outlined below.
What Information We Collect — and Why
In order to deliver a secure, responsive and personalised platform, we collect several categories of user data:
- Identity Verification Data. Your full name, date of birth, and nationality are required to confirm your eligibility to play and meet regulatory standards.
- Contact Channels. We store your email address, phone number, and residential address to enable account access, password recovery, and account notifications.
- Payment & Transaction Records. To manage deposits, process withdrawals, and perform anti-fraud checks, we keep a secure record of your chosen payment methods and financial history.
- Device & Technical Metadata. We automatically log your IP address, browser version, and device type to detect suspicious behavior, improve performance, and support mobile compatibility.
- Gameplay Logs. Details of your activity — including game sessions, bet history, and bonus usage — help us optimize your experience and fulfill regulatory obligations.
Some of this data is entered by you manually during registration. Other types are collected automatically via cookies, device signals, or system logs when you browse or play.
How We Use Your Data
The information we gather is used exclusively for operating the platform effectively and lawfully. We rely on your data to:
- Provide access to games and process your transactions
- Verify your identity to ensure compliance with licensing rules
- Maintain a secure environment for all users
- Notify you of important updates, such as policy changes or bonus eligibility
- Adapt content and offers based on your preferences
- Prevent fraudulent use, abuse, or exploitation of the system
We do not use your data for purposes unrelated to your account or gaming experience — and never without a lawful basis.
When and Why Data Is Shared
We only disclose your personal information to third parties if that transfer is necessary to deliver services, meet legal obligations, or prevent fraud. This may include:
- Banking & payment processors that facilitate deposits or withdrawals
- Identity verification services to meet Know-Your-Customer (KYC) standards
- Regulatory agencies if reporting is required by licensing authorities
All third-party partners are legally required to follow strict data handling agreements and cannot use your information for marketing or resell purposes. R2PBet does not sell user data under any circumstances.
How We Protect and Store Your Data
All user data is stored on secure servers protected by advanced cybersecurity measures, including encryption and real-time monitoring. Access is limited to authorised personnel and regularly audited.
We retain information only for as long as necessary to:
- Comply with financial and gaming regulations
- Complete internal audits or investigations
- Resolve disputes or confirm past transactions
Once your account is closed and any pending matters resolved, we may archive limited data strictly for compliance or anti-fraud purposes, in accordance with legal retention timelines.
Your Rights Over Your Information
You are in control of your personal data and have the right to:
- Request a copy of all data we hold about you
- Correct inaccurate or outdated information
- Ask us to remove your personal data, when permitted by law
- Object to certain uses of your data, such as for non-essential communications
To manage your privacy settings or make a request, you can reach out to our Data Protection Officer via your account interface or the help section. Identity confirmation may be required before we process sensitive requests.
Updates to This Privacy Page
R2PBet may update its privacy practices occasionally to reflect legal changes, new features, or security improvements. All updates will be published on this page and become effective upon posting.
We encourage all users to check this section from time to time to stay informed about how their data is managed.
Need Help with a Privacy Concern?
If you have questions about your data or want to understand our policies better, please contact our support team through your account dashboard. We’re here to help — and to keep your trust.